We provide a 1 year warranty, if issues are experienced within 12 months of purchase, this will still be covered within warranty.

Warranty repairs or a new product refund is available for all products sold directly by us and covered under a manufacturer warranty. The third-party repair service providers are authorized by our Company, and can usually fulfill requests within 14-21 days.

Manufacturer warranty coverage

Manufacturer warranties may not apply in all cases, depending on factors like the use of the product, broken screens, or accidental / intentional damage to the phone by the user is not accepted.

How to send an item for repair:

Send the item directly to Our Company.

Note:

*Shipping to our company for repairs or refund for a new product is free.

*Return shipping is free.

*When we receive your item, you'll receive a confirmation email. The item will be inspected and the issue diagnosed.

If the defect is covered by the manufacturer warranty, the item will be repaired free of charge and returned to you.

*Repairs usually take up to 14 - 21 business days (including delivery time), but may take slightly longer.

*If the problem isn't covered by the manufacturer's warranty, or if the warranty is voided (for example, the item was accidentally damaged), you'll be contacted by our company with a repair estimate.

*You can decide whether to ask us to proceed with the repair at an additional cost, or have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, are made directly to our company.

*Repairs usually take up to 14 business days (including delivery time), but may take slightly longer when new parts need to be ordered by our Technicians from the manufacturer. If the device does have any of these issues, the Warranty would then be considered to be void. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help.

You can contact us Monday-Sunday 24 hours service on WhatsApp: +66981932736