Frequently asked questions
- Who are TRADEX GLOBAL GROUP ?
We are suppliers of top quality Consumer Electronics, Agricultural and Industrial products for commercial purposes. Our Agricultural Branch Tradex Agro Global is ready to meet up with your orders from Rice, Sugar, Nuts to Refined oils, Pine lumber woods, Sisal fibers, Lentils, Beans, Seafoods, Cuttlefish bone, Green Cardamom, Crushed PVC, Fruits, Berries and more., we know exactly what our customers needs, so we can offer the best affordable handsets, iPads, and laptops on the market. Feel free to contact our sales service for samples or trial orders.
- What do you sell?
Our Agricultural Branch Tradex Agro Global is ready to meet up with your orders from Rice, Sugar, Nuts to Refined oils, Pine lumber woods, Sisal fibers, Lentils, Beans, Seafoods, Cuttlefish bone, Green Cardamom, Crushed PVC, Fruits, Berries and more.
- What does our products come with?
For every order placed with us, All products come with: All necessary Documents and Certifications
- How long does delivery take?
As we use FREE next day delivery* couriers, we can guarantee all international orders takes a maximum of 3-7 working days to get to our buyer's address..
- What countries do you ship to?
We can ship to every country in the world that has Maersk, DHL, TNT, FedEX courier services. - How do I return a damaged product? - Our company pays for the next shipment or a refund of payment is done within 3 days. We are very careful when it comes to shipping goods international.
- I have a problem with goods or order? - Contact our 24 hours online sales service for a solution any time you are free. - Damage caused by liquid - Intentional damage - Damage caused by dropping the product or intentional mistreatment - Damage caused by attempting to repair or adapt the device by yourself or a third party - Improper use of accessories - Faults or damage that may arise due to normal wear and tear e.g scratches to touchscreen. - Acceptable Battery life depletion. - Any handset that has been Jailbroken or rooted after sale. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help.
- How do I place an order on your website? - Once you have found your preferred product, just follow the steps below: - send us an email or contact us on WhatsApp to place an order.
- Do you have an office address? - Yes we do. Our corporate office is located at 1057, Tradex Global (Thailand) Co., Ltd, Mahachak Road, Chakkrawat, Khet Samphanthawong, Bangkok, 10101 , Kingdom of Thailand. However since we are an online store, once we receive your order, we will deliver it to your doorstep.
- How to cancel an order? - Order cancellation can be done by contacting our customers service by email or WhatsApp with a Notification to cancel order 24 hours before expecting delivery date.
- How do I track my Order? - We will send you an email when your order is shipped. You can also send an email us to enable us provide you with adequate updates on the status of your order. We can also send you a tracking code to enable you confirm the status of your order from our logistics partners.
- How do you charge for shipping? - A charge is applied based on your order weight and your shipping address for deliveries outside Thailand. NB. For first trial orders, we provide free shipping for 10 pieces and above.
- Are your prices negotiable? - Our prices have already been discounted to make them as competitive as possible. However, for bulk purchases, a reasonable discount will be offered.
- PAYMENT: How do I make payment? - We have several payment options to choose from: Contact our 24 hour services for available payment options @ WhatsApp: +66981932736
- What do I do if I find my package opened or tampered with upon delivery? - Please do not accept an open or tampered package. Report this concern by contacting us on WhatsApp: +66981932736 with your order details and we will look at it immediately and get back to you.
